Returns & Exchanges

At Shokz Official, we stand behind our open-ear technology and offer a 30-day money-back guarantee to ensure you are completely satisfied with your audio experience. If you are not happy with your purchase for any reason, you can return your products in their original packaging for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack your Shokz headphones and all original accessories into the box, ensuring you include the provided return authorization slip.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund back to the original payment method within 5-10 business days.