Frequently Asked Questions
Everything you need to know about your Shokz experience.
What is bone conduction technology and how does it work?
Bone conduction technology delivers sound through your cheekbones directly to your inner ear, bypassing the eardrum. This open-ear design allows you to stay aware of your surroundings while enjoying high-quality audio.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
What is your return policy for Shokz products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days for a full refund.
Are Shokz headphones waterproof for swimming?
Our OpenSwim model is specifically designed for swimming with an IP68 rating. Other models like OpenRun are IP67 water-resistant, meaning they can handle sweat and rain but are not intended for underwater use.
How do I claim my 2-year warranty?
Every Shokz product comes with a 2-year limited warranty against manufacturing defects. To file a claim, please visit our Warranty page with your serial number and proof of purchase handy.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Afterpay.